Shipping, Returns and other Good Stuff

At iCraft, we know how important it is for you to get your order as quickly as possible. Our staff works around the clock to pick, pack and ship your orders, and we take great care to ensure that your order arrives correct and on time. Please review our shipping policies below before you place your order. 

How long do orders take to ship out?

Our team may require up to 72 hours (three business days) after you placed your order is placed to ship it out. However, most orders are shipped within 48 hours. This timeframe does not include weekends or holidays, as we have to give our fingers a break from time to time. 

Please be patient. We want every order to be right and we are doing our best to get your order out to you as quickly as possible. You will receive a shipping confirmation email as soon as your order ships.  If you think there is abnormal delay or issue with your order, do not hesitate to contact our customer service team for an update. Any orders not received within 10 business days after it is shipped, need to be brought to our attention. This may mean there is an issues with with shipping carrier and we will determine if we need to reship your order or contact the carrier to alert them of the delivery issue. 

iCraft Shipping Carriers 

We use USPS to deliver our orders to save on shipping cost for you. We also offer shipping options with FedEx and UPS for faster service. 

What happens once your order leaves iCraft facilities? 

AFTER YOUR ORDER LEAVES OUR FACILITIES, USPS, UPS and FedEx are responsible for getting it to you in a timely manner. Typically, for USPS this is within 3-5 business days, depending on where you are located in the United States (international orders do not apply). Occasionally, USPS or FedEx looses an item either temporarily or permanently. If this happens to your order, we will work with you to determine the best solution to get your order back to you as quickly as possible. Every order is assigned a tracking number which can be referenced on the carrier website, or through your tracking confirmation email you received. 

To be sure you get your order when you need it, make sure you are placing your orders with ENOUGH time to be delivered. Remember, holidays and weekends are non-shipping days and not included in the estimated number of delivery days. 

If you encounter a shipping issue please send us an email to customersupport@icraftvinyl.com with your name, order number and date of purchase. You can also call us at 800-533-9344.