About

At iCraft, we know how important it is for you to get your order as quickly as possible. That’s why our staff works around the clock to pick, pack and ship your orders out within 72 hours of your purchase. This does not include weekends or holidays, as we have to give our fingers a break from time to time. ‘Sales’ and ‘Specials’ could take up to 4 days to ship from our facilities after your purchase, due to the influx of orders over a short period of time from the sales, creating a backlog of shipments we pack with care. Please be patient and understand we want every order to be right and we are doing our best to get your order out to you. If you think there is a delay or issue with your order do not hesitate to contact us at customersupport@icraftvinyl.com.

Once your package leaves our facilities, USPS (FedEx or UPS) is responsible for getting it to you in a timely manner. This is usually within 2-5 business days, depending on where you are located in the United States (international orders do not apply). Occasionally, USPS loses an item either temporarily or permanently. If this happens to your order, we will work with you to determine the best solution to get your order back on track and in your hands as fast as possible. Every order is assigned a tracking number which can be referenced on usps.com or through your tracking confirmation email. 

To ensure you get your order when you need it, please make sure you are placing your orders with enough time to be delivered. Remember, holidays and weekends are non-shipping days and not included in the estimated number of delivery days. 

If you encounter a shipping issue please, message us on Facebook or send us an email to customersupport@icraftvinyl.com with your name, order number and date of purchase. You can also call us at 800-533-9344.

DAMAGED PRODUCTS

In some rare occasions, items may become damaged in the shipping or fulfillment processes. However, scratches, dents, creases, dings, or other surface imperfections to the carrier sheet will not harm the heat transfer vinyl itself. The carrier sheet is there to protect the HTV and once your design is pressed, any damage on the carrier sheet will not transfer to the heat transfer vinyl.

A sheet of HTV is typically only damaged if a tear is present on the back side of the vinyl. This will be clearly visible. In rare cases where a tear is present, please take a photo of the damaged HTV sheet and send it to us at customersupport@icraftvinly.com - or instant message to our customer service department on Facebook.

Please watch our short video detailing how to cut and press any HTV sheet with dents, scratches and creases and still have a perfect design. 

Kelli McDaniel

CO- FOUNDER, ICRAFT VINYL

Yea, you could say we are a little quirky, but we’re a lot of fun and always on our game here at iCraft. 

In 2015, we saw the need to provide crafters with high quality heat transfer vinyl at a much better value than what they were used to. We made it our mission to create a catalog of garment decorating supplies that not only succeeded expectations, but was affordable for every level of crafter.

After months of sourcing, product testing, and negotiating with suppliers, we were open for business… and guess what? Customers loved our brand of premium vinyl! And from there we grew… and grew and grew!

As of today, we have served more than 80,000 Customers, and have expanded our product line form the highest quality HTV to include the largest collection of ready-to-press sublimation & DTF transfers, the highest quality custom DTF and sublimation printing options, our premium sublimation t-shirts, and so much more. 

Throughout our growth, a few things have remained our main priorities; our dedication to making quality products, and providing exceptional customer service for everyone who purchases from iCraft. Our 4.9 rating and hundreds of positive customer reviews are a testament to the treatment you can expect. And, with just one use of our products, you’ll see what makes them stand out among the rest. 

We strive every day to make our customers happy by being their go-to source for low-cost and reliable garment decorating materials. We offer an unbeatable value on all of our products, and we have a lot of fun while doing it!

Our team is so confident you will love your experience with iCraft that we offer a 100% satisfaction-guarantee on every product we offer. So, what are you waiting for? Join us and Craft with Confidence.

100% QUALITY GUARANTEE

What is a great price without great quality?

At iCraft we have not only painstakingly invested in the quality of our heat transfer vinyl, DTF transfers and more, but also cut out waste and middlemen so we can bring the best quality at the lowest prices.

We stand behind every sheet of vinyl we sell. If you experience any issues with your order, we are glad to resolve the issue to your satisfaction. We want all of your projects to be perfect and will continuously strive to gain your trust and confidence with every order. If it's not perfect, we want you to have the comfort of knowing that iCraft will always make it right, every time.

 

SHIPPING AND RETUNRS

WE STAND BEHIND EVERY SHEET

What is a Great Price Without Great Quality

At iCraftVinylwe have not only painstakingly invested in the quality of our heat transfer vinyl,but also cut out wasteand the middlemen so we can bring you the best HTV at the lowest prices.We stand behind every sheet of heattransfer vinylwe sell.If you experience any issues with our HTV,we are glad to resolve the issue to your satisfaction.We want allof your craft projects to be successfuland for that to be possible you need the right materials,at the rightprice from a trusted vendor.We willcontinuously strive to gain your trust and confidence with every order and if its notperfect,we want you to have the comfort of knowing that iCraftVinylwillalways make it right,every time

WE WORK AROUND THE CLOCK

Get Your Order As Quickly As Possible

At iCraftVinyl, we know how important it is for you to get your order as quickly as possible. That’s why our staff works around the clock to pick, pack and ship your orders out within 72 hours of your purchase. This does not include weekends or holidays, as we have to give our fingers a break from time to time. ‘sales‘ and ‘Specials‘ could take up to 5 days to ship from our facilities after your purchase, due to the influx of orders over a short period of time from the sales, creating a backlog of shipments we pack with care. Please be patient and understand we want every order to be right and we are doing our best to get your order out to you, if you think there is a delay or issue with your order do not hesitate to contact us. 

AFTER YOUR ORDER LEAVES OUR FACILITIES, USPS is responsible for getting it to you in a timely manner. Typically, this is within 3-7business days, depending on where you are located in the United States (international orders do not apply). Occasionally, USPS loses an item either temporarily or permanently. If this happens to your order, we apologize and will work with you to determine the best solution to get your order back out to you as fast as possible. Again, once the item leaves our facilities, it is in the hands of USPS and we cannot control their delivery times. Every order is assigned a tracking number which can be referenced on usps.com or through your tracking confirmation email. 

To be sure you get your order when you need it, please make sure you are placing your orders with enough time to be delivered. Remember, holidays and weekends are non-shipping days and not included in the estimated number of delivery days. If you encounter a shipping issue please, message us on Facebook or send us an email to customersupport@icraftvinyl.com with your name, order number and date of purchase. You can also call us at 800-533-9344, but online messaging is typically fast.

DAMAGED PRODUCTS

On Rare Occasions Items May Become Damaged in Shipping

In some rare occasions ,items may become damaged in the shipping or fulfillment processes. However, scratches, dents, creases, dings, or other surface imperfections to the carrier sheet will not harm the heat transfer vinyl itself. The carrier sheet is there to protect the HTV and once your design is pressed, any damage on the carrier sheet will not transfer to the heat transfer vinyl.A sheet of HTV is typically only damaged if a tear is present on the back side of the vinyl. This will be clearly visible.In rare cases where a tear is present, please take a photo of the damaged HTV sheet and send it to us via email: customersupport@icraftvinly.com or instant message to our customer service department on Facebook.Please watch our short video detailing how to cut and press any HTV sheet with dents, scratches and creases and still have a perfect design.

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