GETTING TO KNOW iCraftVinyl

Hi I am Kelli McDaniel co-founder of iCraftVinyl.com. 8 years ago I began creating custom t-shirts for friends and family and it grew into a small business out of my spare bedroom. The biggest challenge for me was finding supplies at the right price and convenience. The closest craft store was over 20 miles away and the prices were so high I could barely make a profit, and if I made a mistake, well let just say it was frustrating. So I started exploring my options, talking to vendors and manufactures. After some ups and downs trying to depend on other companies ability to deliver, I decided it was time to take control of the entire process from manufacturing to shipping. Fast forward to today, we have honed the quality of our product with our manufacturing partners and shaved down our delivery cost and time to bring you the best quality HTV at the Lowest possible prices. So much love and passion goes into getting fellow crafters, like you, a supplier you can count on at prices that help you profit. We love each and every one of our customers and hope it shows with our dedication to quality and customer service. Happy crafting iCrafters!

100% QUALITY GUARANTEE

What is a great price without great quality. At iCraft Vinyl we have not only painstakingly invested in the quality of our heat transfer vinyl, but also cut out waste and the middlemen so we can bring you the best HTV at the lowest prices.

We stand behind every sheet of heat transfer vinyl we sell. If you experience any issues with our HTV, we are glad to resolve the issue to your satisfaction. We want all of your craft projects to be successful, and for that to be possible you need the right materials and a trusted vendor.

We will continuously strive to gain your trust and confidence with every order and if its not perfect, we want you to have the comfort in knowing that iCraft Vinyl will always make it right every time.

SHIPPING AND RETUNRS

At iCraft Vinyl, we know how important it is for you to get your order as quickly as possible. That’s why our staff works around the clock to pick, pack and ship your order within 48 hours of your purchase. This does not include weekends or holiday, as we have to give our fingers a break from time to time. ‘Sales’ and ‘Specials’ could take up to 5 days to ship from our facilities after your purchase due to the influx of orders over a short period of time, creating a backlog. Please be patient and understand we want every order to be right and we are doing our best to get your order out to you with love and care.

AFTER YOUR ORDER LEAVES OUR FACILITIES, USPS is responsible for getting it to you in a timely manner. Typically this is within 2-5 days, depending on where you are located. Occasionally, USPS loses an item either temporarily or permanently. If this happens to your order, we apologize and will work with you to determine the best solution to get your order to you. Again, once the item leaves our facilities, it is in the hands of USPS.

To be sure you get your order when you need it, please make sure you are placing your orders with enough time to be delivered. Remember, holidays and weekends are non-shipping days.

If you encounter a shipping issue please, message us on Facebook or send us an email with your name and order number. You can also call us at 800-533-9344, but messaging is typically faster. Please give us a few hours to respond before reaching out on another platform to prevent confusion with the reps handling your issue. Our reps are available from Monday through Friday from 8:30 am to 5 pm EST.

ESTIMATED SHIPING TIMES BASED ON LOCATION:

DAMAGED PRODCUTS

In some rare occasions, items may become damaged in the shipping or fulfillment processes. However, scratches, dents , creases, dings, or other surface imperfections to the carrier sheet will not harm the heat transfer vinyl itself. The carrier sheet is there to protect the HTV and once your design is pressed, any damage on the carrier sheet will not transfer to the heat transfer vinyl.

A sheet of HTV is typically only damaged if a tear is present. This will be clearly visible. In rare cases where a tear is present, please take a photo of the damaged HTV sheet and send it to us via email- customersupport@icraftvinly.com - or instant message to our customer service department on Facebook.

Please watch our short video detailing how to cut and press any HTV sheet with dents, scratches and creases.

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